Dispatcher Center

Dispatch center consists of the following elements that are necessary to ensure uninterrupted and appropriate operation of the system:

  1. Dispatch console
  2. Speaker box
  3. Gooseneck microphone
  4. Programmable standard mechanical keys (keyboard)
  5. Handset module
  6. Dispatcher console accessories (power cords, interface cables, etc.)
  7. Backup power supply (UPS)
  8. Server for dispatcher center operation
  9. Dispatcher center software

Dispatching specification:

  • Multiline functionalities
    • 600 lines per user
  • Fast handover
  • Audio conference
  • Access to ongoing calls
  • Intercom, Broadcasting
  • Broadcast to multiple user
  • Speech monitoring
    • Up to 16 lines per user
  • Ring transfer for emergency situations
  • Radio integration
  • Emergency calls
  • Call identification, with name and directory number (ISDN)
  • Call forwarding of one or more lines
  • Call queue, with prioritization
  • Presence list
  • Mailbox
  • Commentary line
  • Announcement to external users
  • Announcements with in teams
  • Electronic Telephone Directory
  • Dial pad / digit dialing
  • Speakerphone mode and open listening
  • Graphical user interface:
    • 100 levels, with a maximum of 60 fields each, are freely programmable as line, repertory or feature keys
    • Toolbar
    • Display of date and time
    • Choice of languages for the user interface (upon request)
    • Graphical status signaling on line keys
    • Clear key labeling
    • The color settings of the keys can be freely programmed
    • Keys can be moved, copied, and deleted
  • Group-wide repertory dialing information per key on incoming call
  • Hold, manual or automatic
  • Handset with integrated lockable talk key; can be set as ‘push-to-mute’ or ‘push-to-talk’
  • Intercom
  • Key and multi-line functionality
  • Easy connection for outgoing calls (automatic connection of a line when dialing with the dialing keypad)
  • Easy connection for incoming calls by lifting the handset (with cradle)
  • Conference
  • Context-sensitive help
  • Concentrated querying and display of incoming and parked calls (call queue)
  • Logon / logoff procedures
  • Toggling on all lines
  • Macro function
  • Connection to Hoot & Holler rings
  • Privacy
  • Re-ring on leased / dedicated lines
  • Networking (ISDN) or VOIP
  • Visual identification of the active monitoring channels
  • Password-protected individual terminal configurations
  • Password hierarchies on the Administration PC
  • Programming of devices via the menu interface
  • Consultation
  • Callback
  • Call journal (outgoing and incoming calls)
  • Variably and individually programmable ringing tones
  • 5 repertory keys available in logged-off status, e.g., for emergency call police, etc.
  • Blocking of outgoing calls (dialing block)
  • Speech monitoring for up to 16 lines
  • Speech recording, centralized or decentralized
  • Disconnect all calls on own telephone
  • TAPI interface
  • TV sound or radio (connecting a speech signal to the loudspeaker)
  • Different hold functions
  • Last number Redial/Saved Number Redial
  • Hayes SAZ and HTE protocol, optionally via COM or LAN interface, 1st and 3rd party CTI interface
  • Free selection of workstation (free seating)
  • Forced release of a busy line (Kill Line)
  • Group Call
  • Communication with other dispatch consoles
  • Set Limits of Authority of dispatch console
  • Initiate/receive secret calls
  • Monitor selected group/unselected group
  • Operator Log Management
  • Status display of clock system
  • Train Information Display
  • Recording Output Functions
  • Radio List
  • List of Communication Group
  • List of Current Activities
  • Customization of Dispatcher Interface
  • Status Display of ATS System

Main features

  1. Continuous VoIP-solution for multiline systems.
  2. System architecture is based on a centralized server model.
  3. All hardware components are standard IT components.
  4. Integration in existing communication infrastructure using SIP protocol.
  5. Comprehensive features, significant more than the SIP standard.
  6. User are connected to the centralized MLC via LAN
  7. User could be connected to more than one MLC.
  8. System administration will be carried out with System Manager.
  9. Identical user interface as HiPath Trading
  10. Integration of various applications into the Wpert user interface, e.g CTI-/ web applications

Benefits

  1. Realization of VoIP strategy for multiline systems.
  2. Integration in existing data center concepts/ processes.
  3. Only investments in standard hardware.
  4. No specific gateway needed for integration.
  5. Features meet traders and dispatchers requirements.
  6. Double connectivity to enhance redundancy.
  7. Increased resilience.
  8. Lost connectivity doesn’t cause system manager down time.
  9. User training isn’t necessary.
  10. Simplify use at the same workplace.
  1. Dispatch console Picture1

Dispatch Console provides communication among dispatcher, train driver, station operator, and platform operator to satisfy requirements of traffic.

Functions are as follows:

  1. Traffic Dispatch Console can display all kinds of call information, including serial number, time, train number, train group number, ID number, call status, data information, and etc. so to provide convenience for commanding and management for dispatchers.
  2. Realizing dynamic regrouping of group calls
  3. Dispatcher can call all the trains and selectively call trains, and broadcast passengers on running-trains.
  4. Realizing monitoring of dispatch
  5. Providing prompt tone of all kinds of incoming calls

Dispatch console consists of the following elements: 

  • Touchscreen monitor 13inch-15inch
  • Loudspeakers with special microphone
  • Power supply
  • Power cord
  • VGA cable
  • RS232 touch monitor cable
  • PS/2+RS232 controller cable
  • Analogue audio cable


2.  Speaker boxPicture2

The Speaker box a USB audio device for a hands-free bidirectional voice communication. All embedded functions (switching between the devices, volume control, side-tone feature, noise gating and compression of microphone signals, etc.) are programmable and controllable by the application software.

Speaker box specifications:

  • Full-duplex audio channel
  • Built-in loudspeaker with volume control (potentiometer) and indication (LEDs)
  • Gooseneck microphone
  • Microphone amplifier with variable compression and noise gating (squelch)
  • Push To Talk or Push To Mute key, Cradle key
  • Connection for an external analog Handset
  • Programmable switching between the three audio channels
  • Additional 12 V power supply required

Features:
Add-on module or standalone device
Combination of a USB audio device and an HID keyboard (plug & play operation with generic drivers)
Stereo loudspeakers and goose-neck microphone
Separate alert/alarm audio output
Connection for an external analogue headset and handset
Digital control over hands-free and optional headset/handset
Incremental encoder (endless potentiometer) for volume control
Six programmable keys with LED indicators for mode control and volume adjustment
Programmable signal processing includes ambient noise suppression (noise gating), signal compression and limiting
Integrated acoustic shock protection
Optional echo-cancellation circuitry with digital signal processor

Speaker box operation can be controlled either from within the module (Off-Line Operating Mode) or from the host computer (On-Line Operating Mode). Normally, the Speaker box is factory preprogrammed to operate in the Off-Line mode as per state diagram below.

SpeakerBox

Dispatch console consists of the following elements: 

  • Touchscreen monitor 13inch-15inch
  • Loudspeakers with special microphone
  • Power supply
  • Power cord
  • VGA cable
  • RS232 touch monitor cable
  • PS/2+RS232 controller cable
  • Analogue audio cable
  1. Speaker box

The Speaker box a USB audio device for a hands-free bidirectional voice communication. All embedded functions (switching between the devices, volume control, side-tone feature, noise gating and compression of microphone signals, etc.) are programmable and controllable by the application software.

Speaker box specifications:

  • Full-duplex audio channel
  • Built-in loudspeaker with volume control (potentiometer) and indication (LEDs)
  • Gooseneck microphone
  • Microphone amplifier with variable compression and noise gating (squelch)
  • Push To Talk or Push To Mute key, Cradle key
  • Connection for an external analog Handset
  • Programmable switching between the three audio channels
  • Additional 12 V power supply required

Features:

  • Add-on module or standalone device
  • Combination of a USB audio device and an HID keyboard (plug & play operation with generic drivers)
  • Stereo loudspeakers and goose-neck microphone
  • Separate alert/alarm audio output
  • Connection for an external analogue headset and handset
  • Digital control over hands-free and optional headset/handset
  • Incremental encoder (endless potentiometer) for volume control
  • Six programmable keys with LED indicators for mode control and volume adjustment
  • Programmable signal processing includes ambient noise suppression (noise gating), signal compression and limiting
  • Integrated acoustic shock protection
  • Optional echo-cancellation circuitry with digital signal processor

Speaker box operation can be controlled either from within the module (Off-Line Operating Mode) or from the host computer (On-Line Operating Mode). Normally, the Speaker box is factory preprogrammed to operate in the Off-Line mode as per state diagram below.

Operating Mode

As represented in the state diagram, the speaker box can remain in one of the three possible states: HANDSFREE, HEADSET or HANDSET. Since the Headset is the highest priority audio device, the default state is HEADSET if an external headset is connected. The lowest priority state is HANDSFREE. Arrows in the state diagram define possible transitions between the states. Each transition is described by the event which may cause it to happen (text in red color) and the actions to be taken upon the event (text in black color).

On-Line Operating Mode

In On-Line operating mode the host computer controls complete operation of the module. This mode is intended for advanced users having full control over the application software.

3. Gooseneck microphoneGooseneck_microphone

Gooseneck microphone consists from the following elements:

  • Gooseneck microphone, fully flexible, length approximately 35 cm
  • Tabletop microphone or attachable to dispatch console
  • Integrated audio cable (to be connected to an audio board)
  • Programmable keys
  • Power supply

4. Programmable standard mechanical keys (keyboard)Programmable_standard

Features:

  • Add-on module or standalone
  • Dynamically changes its appearance and function
  • Combination of 12 standard mechanical keys for quick data entry and 16 self-explanatory LCD keys with graphic display
  • Different steady and alternating backlighting colors (RGB)
  • Ergonomic and intuitive user guidance through a menu system
  • Tactile feedback that a key has been activated
  • All keys are programmable in up to 24 pages/skins, both legends and contents
  • Space saving – a few dozens of keys effectively converted into several hundreds
  • All settings permanently stored in internal non-volatile memory (library of icons/pictograms, key codes, backlighting)

5. Headset moduleHeadset_module

Features:

  • Add-on module or standalone device
  • Combination of a USB audio device and an HID keyboard (plug & play operation with generic drivers)
  • Programmable Push To Talk key and Hook switch
  • Two RGB LED status indicators
  • Hardware generated side-tone
  • Software adjustable volume (loudspeaker and microphone) and side-tone level
  • Analogue signal processing includes ambient noise suppression (noise gating), signal compression and limiting
  • Analogue front-end designed to meet narrow-band telephony standards
  • Integrated acoustic shock protection
  • Optional dial-pad in the cradle/base
  • Optional analogue audio interface (instead of USB) for legacy systems

7. Accessories 

All the appropriate dispatcher console accessories, such as power cords, interface cables, etc.

8. Backup power supply

backup

 

8. Server for dispatcher center operation

Dispatch Server is the essential part of dispatch system, and responsible for coordinating all dispatch consoles’ operation within dispatch system. The capacity of the server must handle with performing of all system features. Moreover, it is responsible for external communication, and gaining train location information & time and other information needed by software operation.

9. Dispatcher center software

Dispatcher software delivers state-of-the-art advanced information management, which include delivering rail command, control and communication center management. Software is flexible and user friendly, it will ensure appropriate operation of the features described in the first part of this document.